Customer Survey Results
Every quarter we invite a random sample of our customers to rate the service that they have received from us.
Here are the results for our latest survey (Quarters 4, 2009).
- Understanding my circumstances
- Recommending products clearly
- Written recommedations were clear
- No undue pressure to proceed
- Fees explained clearly
- Easy to get hold of my adviser
- Regularly kept up to date
- Friendy and courteous staff
- Staff did what they said were going to do
- Overall experience
